What is your return or exchange policy?
Relax, take it easy. We offer free returns and exchanges within 30 days for items purchased at Cielitoclub.com for US customers. Items must be in new, unused condition with the original packaging and tags. Discounted items are excluded and cannot be returned or exchanged. Please also note that orders made on Meta Shops can only be returned for refund or store credit and cannot be exchanged.
We offer two options for returns and exchanges.
- Exchange for another size or color
- Return for a refund back to the original payment method. If you no longer have access to the original payment method, please select an store credit as your refund option instead.
If you would like to exchange for a different product, you can return your item for an store credit to purchase another item on our website. We will begin processing your new order or email your store credit as soon as the Return Bar processes your exchange.
Shipping charges are not refundable. You bear the risk of loss during shipment. Your refund may be reversed if the items are not returned in new, unused condition with the original packaging and tags after further inspections.
If you have questions or concerns prior to making a purchase, send us an email at Info@ironladlecreative.com